The customer has a 14-day right of return in accordance with the Finnish Consumer Protection Act.
The right of return only applies to unused, intact and salable products in the original packaging.
You should first contact customer service (customer service at lahjashop.com) by email before returning and for further instructions. The products must be returned to the place indicated by LahjaShop by post at their own expense. Most SuperStore products must be returned to the SuperStore warehouse in Asia (Philippines) as a parcel post. If the product is one of the best-selling and is small in size, the product can be returned to the Finnish mailbox as a small postal parcel or as a letter with a plus sign. If the product is one of the best-selling and does not fit in the letterbox, it must be returned as a Postage Home Package (a door-to-door package) to the place indicated by LahjaShop at your own expense. Products returned inappropriately will not be refunded.
Important: The product must be absolutely unused and the packaging must be undamaged, and all products must have the product labels originally in place. If the product packaging is broken or the products are not marketable, we refuse to receive a return.
According to the return, include the following information:
- Your name, address, email and phone number
- Your bank account number
- A copy of the order confirmation is required in the package
- Reason of returning
Please note that as a customer you are responsible for the cost of the return and the package until it arrives at our warehouse. Gift Shop does not reimburse postage for returns. If you do not pick up your package or do not receive it from the door and it will be returned to us, we will charge you 14,90 euros.
- Unclaimed package is not subject to the right of return.
Mikäli paketti on tulossa ulkomaan varastolta ja asiakas jättää paketin vastaanottamatta, LahjaShop ei ole velvollinen korvaamaan lähetystä asiakkaalle.
This fee covers shipping costs as well as additional labor costs incurred by us. If you wish to exercise your 14-day right of return, you must pick up the package and make the return according to the instructions. By reducing returns, we also save the environment and keep product prices more affordable.
We do not accept returns more than 14 days after delivery. When the package arrives, we will check the shipment. If the products are salable, the seals of the gift products are unopened (otherwise not salable) and the return is accepted, the selling prices of the returned products will be returned to the bank account you provided within 30 days at the latest. We do not refund shipping costs for the original order. Ordered products or customized products have no right of return. Please also note that delivery times are estimates and may vary depending on the courier and airmail situation. Delayed deliveries are not a reason for refunds or cancellation of a transaction unless the delay is more than 3 months.