Frequently asked Questions
Once you have placed your order, we have reserved the products for you from wholesale, therefore the order is binding. By law, you have a 14-day right of return for your order. Please note that you are responsible for the cost of the return and are responsible for the package until it arrives at our warehouse if you decide to return the products. A package that is not picked up is not a return notice, but you must abide by our return policy and make an official return notice. Customized products have no right of return. For a package that is not picked up, we charge € 14,90 for delivery and handling costs. To save the environment, we recommend responsible shopping. Our customer service will be happy to help you choose products if you are unsure about the products. Read all return terms on our return page. By ordering from the Gift Shop, you accept our return policy.
Annathan LahjaShop's SuperStore category order has time to arrive at you in about 2-6 weeks, as SuperStore category products will be mailed directly from manufacturers in Asia's hottest markets from our SuperStore warehouses by airmail. We believe that the products are really worth the wait and when you buy from us, you support Finnish work and you can be sure of the authenticity and originality of the products!
Track the progress of your package from the tracking code sent in the email. Often the package is still on airmail on its way to Finland unless you have received a text message that the package can be picked up.
The products in the orders cannot be gift-wrapped without a separate order. We want to offer the customer the opportunity to check the product when it arrives in the mail, in which case a gift wrap on the product would prevent this. You can wrap your order at home in gift wrap or put the products in gift bags that you will need to purchase separately. There are also many gifts in the selection with a gift box, so we also recommend these options - for example, a lovely rose is such a product. If you want us to order a gift package, add a card with a greeting, or want to order a gift from a larger number of people from us, we can offer you a package solution for an additional fee. In this case, we tailor the packaging and delivery of the gifts with their possible cards to the recipients of the gifts directly. Please note that the service must be ordered from customer service in good time (3 weeks in advance) and is a custom order.
In the Gift Shop you will find a lot of products suitable as gifts, interior design products, lifestyle products, home goods and products for pets. Even if you do not buy the products as a gift, you can still do business with us, as you will also find the most unique products on the market. We believe that the products will bring you a lot of benefits, joy and nice moments for your loved ones, both for everyday life and for celebrations.
Insured delivery means if the package happened to be lost on the way (very rare), we would send you a new one free of charge.